Our returns policy allows you to return your item(s) and request a full refund within 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund.
To request a refund you must provide us with your receipt as proof of purchase, which you would have received by email when you purchased. Please do not return your purchase to the manufacturer.
To be eligible for a refund, your item(s) must be:
– Unused and in the original condition they were received in
– In the original packaging
Once we have received and inspected the returned item(s), we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 working days. If you used PayPal, the refund will be immediate.
If the return is not received in the original packaging, a 50% refund will be issued. However, if the returned product(s) are in poor condition (damaged), Fit Peak will be in the position to refuse any refund.
Returning your item(s):
To return a product, you must mail the product to Unit 17, Stephenson Court, Bedford, Bedfordshire, MK44 3WJ, along with your order number (this can be found on the email receipt you received when you purchased), proof of purchase and reason for return. Please note, we do not have a return address in Europe/US/Canada.
The buyer is responsible for paying any shipping costs to return any item; this applies to all international postage as well. Shipping costs are non-refundable.
If you are shipping an item worth more than £50, you should consider using a trackable delivery service or purchasing delivery insurance. We do not guarantee that we will receive the item you return to us.
Late or missing refunds (if applicable):
If you haven’t received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at [email protected].
Exchanges (if applicable):
We do not offer exchanges. If you’re looking for another size of the product you have ordered, and it is not defective or damaged, please return your product in it’s original condition and packaging for a refund, and purchase the new size of the product you require on the Fit Peak website: https://fit-peak.com/.
We only replace an item if it is defective or damaged. If you wish to exchange the defective/damaged item for the same product, please send us an email to [email protected] and send us the damaged/defective product to: Unit 17, Stephenson Court, Bedford, Bedfordshire, MK44 3WJ.
Depending on where you live, the time it takes to receive your exchanged product (for damaged or defective items only) may vary.