We regularly receive questions from our visitors, here is the list of the most frequent:

1. My item has still not arrived, is this normal?

  • For Europe the delivery takes about 8 to 16 working days * (currently always 13-24 working days due to the current situation).
  • For North America (Canada and United States) delivery takes approximately 9 to 18 working days *(currently still 13-24 working days due to the current situation).
  • Other Countries: FREE Standard Shipping 14 to 30 days.



2. I want to cancel my order, is it possible?

Yes, you have 24 hours from the time your order has been placed. Just send us an e-mail and we will cancel your order and issue a 100% refund.

3. Do you ship internationally?

We are a French store that only ships to France and Belgium.

4. My item is damaged, can I get a refund?

Absolutely, if your item arrives broken, do not hesitate to contact Clara from our customer service at the email address: .

5. I am not satisfied with my order, can I get a refund?

Absolutely, just contact us and we will give you the procedure. You have 14 days from receipt of the goods. Simply send the item back to us and we will refund 100%. The return costs are your responsibility.

6. How do I contact you?

E-mail (response within 24 hours): contact@fit-peak.com


7. Can I contact you by phone?

For the sake of speed, we do not take phone calls. Processing an e-mail takes us a few seconds or minutes, while an average call lasts several minutes. To avoid charges and offer you the lowest prices, we only respond by email. Know that we don't ignore anyone and respond quickly. If you have any doubts, test it.

 

Do not hesitate to contact us if you have any questions!

Shipping & Returns Questions

Questions à propos du t-shirts FIT PEAK